Data protection I Tamina Therme

1. ACCESSING OUR WEBSITE

When you visit our website, our servers temporarily store every access in a log file. As with every connection to a web server, the following technical data is recorded without any action on your part and stored by us until it is automatically deleted after 26 months at the latest:

the IP address of the requesting computer,
the name of the owner of the IP address range (usually your Internet access provider),
the date and time of access
the website from which the access was made (referrer URL), if applicable with the search term used,
the name and URL of the retrieved file
the status code (e.g. error message),
the operating system of your computer
the browser you are using (type, version and language)
the transmission protocol used (e.g. HTTP/1.1) and
if applicable, your user name from a registration/authentication.

This data is collected and processed for the purpose of enabling the use of our website (connection establishment), ensuring system security and stability in the long term and enabling the optimization of our website as well as for internal statistical purposes. This is our legitimate interest in data processing within the meaning of Art. 6 para. 1 lit. f GDPR.

The IP address is also evaluated together with the other data in the event of attacks on the network infrastructure or other unauthorized or abusive website use for clarification and defense and, if necessary, used in the context of criminal proceedings for identification and for civil and criminal proceedings against the users concerned. This is our legitimate interest in data processing within the meaning of Art. 6 para. 1 lit. f GDPR.

2. USE OF OUR CONTACT FORM

You have the option of using a contact form to get in touch with us. We require the following information for this

First name and surname
e-mail address
Message

We only use this data and the telephone number you provide voluntarily to answer your contact request in the best possible and personalized way. The processing of this data is therefore necessary within the meaning of Art. 6 para. 1 lit. b GDPR for the implementation of pre-contractual measures or is in our legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR.

3. REGISTRATION FOR OUR NEWSLETTER

If you register for one or more of our newsletters, we need your e-mail address because otherwise we cannot send you the newsletter. Further data is optional. Your data will not be passed on to third parties and we will only use it to send you our newsletter. You will first receive an e-mail with a link that you must click on to confirm that you wish to receive the newsletter ("double opt-in"). In this way, we prevent someone from subscribing to the newsletter in your name. We analyze which of the respective links were clicked on in order to tailor the newsletter to your individual interests and when you read the newsletter so that we can send it to you at your preferred time. In addition, we store your registration for the newsletter together with your consent to the usage analysis and your confirmation in order to be able to prove that you have registered and consented. For the purpose of sending the newsletter and analyzing usage, we store your data until you withdraw your consent or until the newsletter is finally discontinued. If you do not confirm your newsletter registration, we will delete your data after 24 hours. Therefore, please confirm your registration ("double opt-in") within 24 hours, otherwise you will have to register again. Our marketing department has access to your data, as does the legal department if necessary.

The legal basis for processing for the purpose of sending the newsletter and analyzing usage is Art. 6 para. 1 subpara. 1 lit. a GDPR. The legal basis for processing for the purpose of providing proof of consent is Art. 6 para. 1 subpara. 1 lit. c in conjunction with Art. 5 para. 2 GDPR, Art. 7 para. 1 GDPR and Art. 24 para. 1 GDPR as well as Art. 6 para. 1 subpara. 1 lit. f GDPR. Legitimate interest in processing on the basis of Art. 6 para. 1 subpara. 1 lit. f GDPR is the promotion of sales of our products and services, corresponding advertising and proof of your consent, i.e. defense against legal claims.

4. OPENING A CUSTOMER ACCOUNT

To make bookings on our website, you can order as a guest or open a customer account. When you register for a customer account, we collect the following data:

Salutation
First name and surname
postal address
Date of birth
Telephone number
E-mail address
password

The purpose of collecting this data and other data voluntarily provided by you (e.g. company name) is to provide you with password-protected direct access to your basic data stored by us. You can view your previous and current bookings or manage or change your personal data.
The legal basis for processing the data for this purpose is the consent you have given in accordance with Art. 6 para. 1 lit. a GDPR.

5. BOOKING ON THE WEBSITE, BY CORRESPONDENCE OR BY TELEPHONE CALL

If you make bookings either via our website, by correspondence (e-mail or letter post) or by telephone call, we require the following data to process the contract

Salutation
First name and surname
postal address
Date of birth
Telephone number
Language
Credit card information
E-mail address

We will only use this data and other information voluntarily provided by you (e.g. expected arrival time, motor vehicle license plate, preferences, comments) to process the contract, unless otherwise stated in this privacy policy or unless you have given your separate consent. We will process the data by name in order to record your booking as requested, to provide the booked services, to contact you in the event of ambiguities or problems and to ensure correct payment.
The legal basis for data processing for this purpose is the fulfillment of a contract in accordance with Art. 6 para. 1 lit. b GDPR.

6 COOKIES

Cookies help in many ways to make your visit to our website easier, more pleasant and more meaningful. Cookies are information files that your web browser automatically saves on your computer's hard disk when you visit our website.
We use cookies, for example, to temporarily store your selected services and entries when you fill out a form on the website so that you do not have to repeat the entry when you call up another subpage. Cookies may also be used to identify you as a registered user after you have registered on the website without you having to log in again when you access another subpage.

Most Internet browsers accept cookies automatically. However, you can configure your browser so that no cookies are stored on your computer or so that a message always appears when you receive a new cookie. On the following pages you will find explanations of how you can configure the processing of cookies in the most common browsers:

Deactivating cookies may mean that you cannot use all the functions of our website.

7. TRACKING TOOLS

A. GENERAL

We use the web analysis service of Google Analytics for the purpose of designing and continuously optimizing our website to meet your needs. In this context, pseudonymized user profiles are created and small text files stored on your computer ("cookies") are used. The information generated by the cookie about your use of this website is transmitted to the servers of the providers of these services, stored there and processed for us. In addition to the data listed under point 1, we may receive the following information:

Navigation path taken by a visitor on the site,
the time spent on the website or subpage
the subpage on which the website is left,
the country, region or city from which access is made,
end device (type, version, color depth, resolution, width and height of the browser window) and
Returning or new visitor.

The information is used to evaluate the use of the website, to compile reports on website activity and to provide other services relating to website activity and internet usage for the purposes of market research and the needs-based design of this website. This information may also be transferred to third parties if this is required by law or if third parties process this data on our behalf.

B. GOOGLE ANALYTICS

The provider of Google Analytics is Google Inc, a company of the holding company Alphabet Inc, based in the USA. Before the data is transmitted to the provider, the IP address is shortened by activating IP anonymization ("anonymizeIP") on this website within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. The anonymized IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. In these cases, we use contractual guarantees to ensure that Google Inc. complies with an adequate level of data protection. According to Google Inc., under no circumstances will the IP address be associated with other data relating to the user.

Further information about the web analysis service used can be found on the Google Analytics website. Instructions on how you can prevent the processing of your data by the web analysis service can be found at tools.google.com/dlpage/gaoptout

C. REMARKETING AND BEHAVIORAL TARGETING

This type of service allows this website and its partners to analyze how this website was used in previous sessions of the user in order to target, optimize and deploy advertising. This activity is done by tracking usage data and using cookies - information that is sent to the partners responsible for remarketing and behavioral targeting campaigns.
In addition to any opt-out option offered by the services listed below, the user can opt-out of the use of cookies by third party services by visiting the Network Advertising Initiative opt-out page.

A) DATA PROCESSING IN CONNECTION WITH OUR WEBSITE